FAQs
FAQs & Local/ National Delivery Questions
Local Deliveries
Our local delivery radius is within 15 miles from the shop - AB315SS.
Don't worry if you are a little bit further away just give us a call and we will see what we can do. Alternatively we can ship via our national couriers.
Your preferred delivery date can’t always be guaranteed and changes maybe be made to fit with our delivery logistics. This includes using couriers to deliver. Please get in touch if you’d like your delivery date confirmed.
Due to inclement weather we may make alternative arrangements be it delaying deliveries or offering a pick-up point. We appreciate your understanding.
Local Delivery | Orders Over £50.00 - within 14 miles - Free
Local Delivery | Orders Under £50.00 - within 14 miles - £3.50
Local Delivery | Orders Under £100.00 - within 14-24 miles - £5.00
Local Delivery | Orders Over £100.00 - within 14-24 miles - Free
Local Delivery | Out of Area Under £80 - 24- 28 miles - £10.00
National Shipping
We use three main carriers for national delivery. For smaller shipments and single bottles we ship via Royal Mail. For all other shipments we use UK Mail (48 Hour Service) Or DHL Express ( 24 Hour Service). For remote locations we tend to use Royal Mail or Parcelforce. If you have any questions regarding deliveries to your area please get in touch.
All our shipment times are from once they've been picked up from ourselves.
We try as much as possible to ship all orders (excluding At Home Dining boxes) the same day.
Royal Mail cut-off 3pm
DHL Express cut-off 2pm
UK Mail Express cut-off 10am
In busy periods these may change and we reply on our courier partners. However we try our best to get your orders out ASAP.
Shipping costs differ depending on your order.
Prices started at £5.25 for Royal Mail 2nd Class recorded and go up to £9.95 for DHL Express . Shipping costs are calculated during checkout.
Ordering
We welcome phone orders by calling the shop on 01330538070. You can however place orders online 24/7.
Yes, we certainly do. Please choose the "Store Pick-Up" option while checking out.
If we are not open please follow the instructions on the door for pick-up orders.
We are sorry to hear you have a problem. Please email us on banchory@thestrongwaterco.com or give us a call on 01330538070 and we'll do our best to resolve any issues.
Shop
To see our current hours please visit the About Us page.
Yes, we certainly do. All our gift vouchers are valid both online and in-store.
