FAQs

We tend to have two menus always running. Our 3 course "At Home" box menu will change every two weeks, and we'll have a special running which will change every 4 weeks.

We tend to do set menus due to the size of our kitchen team. But we love to try please everyone so please do get in touch and we'll see what we can do.

Yes, all our boxes come with methods for finishing off at home. All our boxes require very little to finish off, giving you more time to relax and enjoy.

Certainly, we can cater for all your needs with wine paired at home dining. Including virtual office parties with boxes to suit all your staff needs. Get in touch today. 

Our local delivery radius is within 15 miles from the shop - AB315SS.

Don't worry if you are a little bit further away just give us a call and we will see what we can do. Alternatively we can ship via our national couriers.

Your preferred delivery date can’t always be guaranteed and changes maybe be made to fit with our delivery logistics. This includes using couriers to deliver. Please get in touch if you’d like your delivery date confirmed.    

Due to inclement weather we may make alternative arrangements be it delaying deliveries or offering a pick-up point. We appreciate your understanding.

We deliver Tuesday - Saturday's locally.

Please note although you can pick your delivery day during checkout we can't always guarantee this so advise getting in touch.

Tuesday's

Within a 7 mile radius of the shop.

Wednesday's

Within a 5 mile radius of the shop.

Thursday's

Within a 7 mile radius of the shop.

Friday's

On Friday's we deliver to all locations within our 15 miles radius.

Saturday's

On Saturday's we deliver to all locations within our 15 miles radius.

Local Delivery | Orders Over £50.00 - within 14 miles - Free

Local Delivery | Orders Under £50.00 - within 14 miles - £3.50

Local Delivery | Orders Under £100.00 - within 14-24 miles - £5.00

Local Delivery | Orders Over £100.00 - within 14-24 miles - Free

Local Delivery | Out of Area Under £80 - 24- 28 miles - £10.00

We don't offer delivery time slots but our system sends out a text message/ email with a rough delivery on the day of your delivery. If you'd like a more up to date delivery time and date please call as we can’t always guarantee your selected date. 

We use three main carriers for national delivery. For smaller shipments and single bottles we ship via Royal Mail. For all other shipments we use UK Mail (48 Hour Service) Or DHL Express ( 24 Hour Service). For remote locations we tend to use Royal Mail or Parcelforce. If you have any questions regarding deliveries to your area please get in touch.

All our shipment times are from once they've been picked up from ourselves.

Due to the remote locations of the below postcodes we are unable to deliver our "At Home" Dining boxes to the listed postcodes below;

We however can deliver our selection of drinks UK wide.

Zone C

IV3 to IV11

IV14 to IV28

IV40 & IV51 to IV54

IV63

KW1 to KW3

KW5 to KW14

PH33 to PH41

Zone D

HS

IV41 to IV49

IV51, IV55 & IV56

KA27 & KA28

KW15 to KW17

PA20

PA41 to PA49

PA60 to PA78

PH42 to PH44

ZE

Isle of Man (IM)

Northern Ireland (BT)

Channel Islands

We try as much as possible to ship all orders (excluding At Home Dining boxes) the same day.

Royal Mail cut-off 3pm

DHL Express cut-off 2pm

UK Mail Express cut-off 10am

In busy periods these may change and we reply on our courier partners. However we try our best to get your orders out ASAP.

Shipping costs differ depending on your order.  

Prices started at £5.25 for Royal Mail 2nd Class recorded and go up to £9.95 for DHL Express . Shipping costs are calculated during checkout.

Yes, we ship to most EU countries. Please get in touch if you are having issues during checkout.

Our couriers don't issue time slots but deliver between 8am and 6pm. Full tracking can be found in your account section and tracking details are you emailed once your order has been fulfilled. 

We welcome phone orders by calling the shop on 01330538070. You can however place orders online 24/7.

Yes, we certainly do. Please choose the "Store Pick-Up" option while checking out.

If we are not open please follow the instructions on the door for pick-up orders.

We are sorry to hear you have a problem. Please email us on banchory@thestrongwaterco.com or give us a call on 01330538070 and we'll do our best to resolve any issues.

Your invoice will be attached to the confirmation email you receive having purchased your item. We do not send printed invoices.

To see our current hours please visit the About Us page.

The majority of our products are online but we do hold some products in-store which aren't available online.

We love to hear about new products. Please get in touch with us via the Contact Us page with further information.

Absolutely we love to see your 4 legged friends!

Yes, we certainly do. All our gift vouchers are valid both online and in-store.

https://thestrongwaterco.com/products/online-gift-voucher