Shipping Policy

How much is shipping?
Please see our shipping tables below for details on pricing for both local and national shipping options.The Strong Water Co retains the right to adjust the cost of delivery on shipments where the size and weight is beyond what is anticipated and stated by our delivery charges.
How long does delivery take?
Orders are generally processed within a day unless otherwise stated. Courier orders are not dispatched at weekends or during Bank Holidays. 

We use a range of couriers who delivery times vary. Please pick the delivery option which suits you the best. We endeavour to ship on your request date as much as we can.
Can I have next day delivery?
Although we offer a next day service, we are not currently able to guarantee next day delivery due to the current ongoing issues with driver shortages.
Do you ship outside of the UK? 
We can offer services to Europe and Rest of the World but please contact us with your order and we can provide a quote. The Strong Water Co. is not liable for any import charges on packages sent from the United Kingdom.
Tracking
All tracking numbers are sent via email or text once your order has been booked in with the courier, please note these may not show on the couriers system straight away. Please send us an email or give us a call for further details on tracking.
Do you deliver to PO Boxes?
Unfortunately, we do not currently ship to PO boxes. In the event that we notice your address is for a PO Box we will contact you to either arrange an alternative address or issue a refund.
Who is the courier?
We use a number of various couriers.DHL Parcel, DHL Express, Royal Mail and local private couriers for all AB postcodes.
How will I receive my invoice?
Your invoice will be attached to the confirmation email you receive having purchased your item. We do not send printed invoices.
Do I have to sign for my parcel?
Due to COVID-19 all deliveries are contactless.
What if I'm not in to receive my parcel?
If you are unable to personally receive and sign for your parcel then a card will be posted by the courier explaining where and when the parcel has been taken. This may be with a neighbour or to your local depot. For local deliveries if you are not in and there is no destinated safe place a redelivery charge may be applied.
Accuracy of Address Details
The customer will be responsible for providing accurate contact and address details for all orders. Should we incur any cost for returns or extra charges billed to us by couriers due to incorrect information, these charges will need to be paid before redelivery.
I need to change my shipping address. What shall I do?
If you need to change your address for any reason, please contact us as soon as possible. If your order has been dispatched, we will be unable to change the shipping address.
Some of my items are missing or damaged, what can I do?
The Strong Water Co. Ltd accepts no responsibility for missing products once a delivery has been signed for.In the event that your delivery is missing one or more elements that you have purchased please contact customer services who will investigate the issue. Should you wish to dispute that your order is missing an item you must provide the following evidence:All original packaging showing the address label clearly and courier scanning code. For broken or damaged goods please refer to our refunds and returns policy.The Strong Water Co, can’t be held responsible for any loss or damage that may occur once your order has been delivered.
Age Restriction
It is against the law to sell gin, wine, or beer to anyone who isn't 18 years old or over. By placing an order, you confirm that you are at least 18 years old. If you are buying a gin, wine, or beer as a gift - the recipient must also be over 18 years old.If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the alcohol is unable to produce appropriate ID, unfortunately, our couriers will be unable to leave the gin, wine, or beer. Sorry to have to state the obvious, but once the gin, wine, or beer has been delivered, according to your original delivery instructions, it becomes the recipient's responsibility.
DHL Parcel
2 - 3 Days
Postcodes
Zone A - £6.95
AB, DD, DG, EH, FK, G, KY, ML, TD, KA, PA & PH (expect those noted under zones C & D)
IV1, 2, 12, 13, 30, 31, 32 & 36.

Zone B - £6.95
All postcode areas in England & Wales

Zone C - £15.95 (Up to 30kg)
IV3 – 11 - IV14 – 28 -IV40 & IV51 – 54IV63 - KW1 – 3 - KW5 – 14PH33 - 41

Zone D - £21.95 (Up to 30kg)
HS, IV41 – 49, IV51, IV55 & IV56, KA27 – KA28, KW15 – KW17, PA20, PA41 – PA49, PA60 – PA78, PH 42 – PH44, ZE
Isle of Man (IM)
Northern Ireland (BT)
Channel Islands
Royal Mail Tracked
24Hr - 48Hr Service 
Up to 2kg- 24hrs - £9.95
Up to 2kg – 48hrs -£6.95
2kg – 5kg 24hrs - £15.95
2kg – 5kg 48hrs - £10.95

Excluded Postcodes where delivery days are one + two days more.

Tracked 24

GY, HS, IM, JE, KW15-KW17, PA49, PA60 - PA75, PA78, PH30, PH41-PH44 and ZE2-ZE3

Tracked 48

BT, GY, HS, IM, JE, KW, PA60 – PA75, PA78, PH30, PH41 - PH44 and ZE2 - ZE3
DHL Express1 - 2 Days
Postcodes 
Zone A - £9.95
All UK postcodes excluding those in Zone B

Zone B - £17.50
All postcodes in Zone B occur a £17.50 remote area delivery charge by DHL.

DG34, FK18 8, IV13 7, KA27 8, PA20 0, PH17 2, ZE1 0, DG35, FK19 8, IV21 2, KA28 0, PA20 9, PH18 5, ZE1 9, DG46, FK20 8, IV22 2, KW1 4, PA21 2, PH19 1, ZE2 9, DG64, FK21 8, IV23 2, KW1 5, PA22 3, PH20 1, ZE3 9, DG71, IV24 3, KW10 6, PA23 7, PH21 1, DG72, G63 0, IV25 3, KW11 6, PA23 8, PH22 1, DG73, G63 9, IV26 2, KW12 6, PA24 8, PH23 3, DG80, IV27 4, KW13 6, PA25 8, PH24 3, DG8 6, HS1 2, IV28 3, KW14 7, PA26 8, PH25 3, DG8 7, HS2 0, IV40 8, KW14 8, PA27 8, PH26 3, DG8 8, HS2 9, IV41 8, KW15 1, PA28 6, PH30 4, DG8 9, HS3 3, IV42 8, KW15 9, PA29 6, PH31 4, DG9 0, HS4 4, IV43 8, KW16 3, PA30 8, PH32 4, DG9 9, HS5 3, IV44 8, KW17 2, PA31 8, PH33 6, HS6 5, IV45 8, KW2 6, PA31 9, PH33 7, HS7 5, IV46 8, KW3 6, PA32 8, PH34 4, HS8 5, IV47 8, KW5 6, PA33 1, PH35 4, HS8 5, IV48 8, KW6 6, PA34 1, PH36 4, HS9 5, IV49 9, KW7 6, PA34 4, PH37 4, IV51 9, KW8 6, PA34 5, PH38 4, IV52 8, KW9 6, PA35 1, PH39 4, IV53 8, PA36 4, PH40 4, IV54 8, PA37 1, PH41 2, IV55 8, PA38 4, PH41 4, IV56 8, PA41 7, PH42 4, IV63 6, PA42 7, PH43 4,IV63 7, PA43 7, PH44 4, PA44 7, PH49 4, PA45 7, PH50 4, PA46 7, PA47 7, PA48 7, PA49 7,PA60 7, PA61 7, PA62 6, PA63 6, PA64 6, PA65 6, PA66 6, PA67 6, PA68 6, PA69 6, PA70 6, PA71 6, PA72 6, PA73 6, PA74 6, PA75 6, PA76 6, PA77 6, PA78 6

Please note these are all subject to change and maybe more often depending on the demand. We are doing our best to get everything out to you as soon as possible! Other areas are possible so please get in touch to find out more.
Local Delivery Charges
Local Aberdeenshire and Aberdeen City Deliveries.
Due to business changes we’ve had to restructure our delivery charges and times. Remember store pick-up is available from us here in Banchory. We may at times deliver local deliveries via a courier.

Any questions regarding delivery please do give us a call on 01330538070 or email us on orders@thestrongwaterco.com. Order cut-offs for local deliveries are 2.30pm the day before. Antipasto and Cheese Boards require 2-days' notice.

Other delivery days may be possible but please get in touch to confirm before ordering.

Banchory
Free on orders over £50. £5.00 orders under £50
Delivery Days
Tuesday - Saturday
AB31 5, AB31 6

Ballater/ Braemar
Free on orders over £150. £6.95 on orders under £150
Delivery Days Tuesday - Friday AB35

Stonehaven / Laurencekirk
Free on orders over £150.
£6.95 on orders under £150
Delivery Days 
Tuesday - Friday
AB30 – AB39

Inverurie/ Kintore
Free on orders over £150.
£6.95 on orders under £150
Delivery Days
Tuesday - Friday
AB51

Aberdeen City
Free on orders over £150. £6.95 on orders under £150
Delivery Days
Tuesday - Saturday
AB10- AB16 AB24 – AB25 AB32 

(Westhill)Bridge of Don
Free on orders over £150.
£6.95 on orders under £150
Delivery Days
Tuesday - Friday
AB22 - 23

Rest of Aberdeenshire
Free on orders over £150.
£6.95 on orders under £150
Delivery Days
Tuesday - Friday
AB33 – AB36 –AB37 –AB38 AB41 – 45 AB52 - 56

Torphins / Aboyne
Free on orders over £150
£6.95 on orders under £150
Delivery Days
Tuesday - Friday
AB34 5 AB31 4
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