FAQs
Find the answers to the most common questions asked here. Remember if you can't find the question you are looking for answers for please just get in touch.
Local and National Deliveries
We try as much as possible to ship all orders the same day.
Royal Mail cut-off 3pm
DHL Express cut-off 2pm
UK Mail Express cut-off 10am
In busy periods these may change and we reply on our courier partners. However we try our best to get your orders out ASAP.
All overs over £75 are free shipping. Orders under £75 cost £7.95 express shipping UK Wide.
We use three main carriers for national delivery. For smaller shipments and single bottles we ship via Royal Mail. For all other shipments we use UK Mail (48 Hour Service) Or DHL Express ( 24 Hour Service). For remote locations we tend to use Royal Mail or Parcelforce.
If you have any questions regarding deliveries to your area please get in touch.
All our shipment times are from once they've been picked up from ourselves.
Ordering
We welcome phone orders by calling the shop on 01330538070 and we can discuss your requirments.
You can however place orders online 24/7.
Yes, we certainly do.
Please choose the "Store Pick-Up" option while checking out and pick your date and time.
We are sorry to hear you have a problem.
Please email us on orders@thestrongwaterco.com or give us a call on 01330538070 and we'll do our best to resolve any issues.
Your invoice will be attached to the confirmation email you receive having purchased your items. We do not send printed invoices.
Shop Questions
To see our current hours please visit the About Us page or Google Business.
The majority of our products are online but we do hold some products in-store which aren't available online.
We love to hear about new products. Please get in touch with us via the Contact Us page with further information.
Absolutely we love to see your 4 legged friends!
Yes, we certainly do. All our gift vouchers are valid both online and in-store.
