Delivery

How much is shipping?

Shipping is a fixed price of £7.95 for all orders under £75 and anything over £75 is shipped free of charge.

Standard £7.95 is a 2-3 day service and Express £9.95 is a 1 -2 day service. We aim to dispatch all orders on the same if received before 4 pm.

How long does delivery take?
2-4 working days.
Working days are Monday to Friday. So if you order on Friday the latest you can expect it is the following Friday.

Can I have next-day delivery?
We are not currently able to guarantee next-day delivery but we do offer an express service which usually is next day.

Do you ship outside of the UK?

We can ship to all countries within Europe, Asia, Africa, and the US. Please check out and the website will display shipping costs. Please get in touch with us if your country isn't listed and we can provide a quote.

Please note that you are liable for all customs and tax charges within your country. We have no control over this so please make sure your contact details are up to date so our couriers can get in touch if needs be.

Do you deliver to PO Boxes?
Unfortunately, we do not currently ship to PO boxes. If we notice your address is for a PO Box we will contact you to arrange an alternative address or issue a refund.

Who is the courier?

We use a range of couriers depending on various factors including;

DHL Parcel, DHL Express, Royal Mail and UPS.

How will I receive my invoice?
Your invoice will be attached to the confirmation email you receive after having purchased your item. We do not send printed invoices.

What happens if I am not in to receive my parcel?

We dispatched with couriers who all use a tracked service, you will receive an email when your order gets booked into the courier with all the tracking details. Depending on the courier you will be given a delivery window and will be able to change dates / leave in a safe place. Please provide correct contact details to ensure a smooth delivery.

If you need to change your address for any reason you can do so via this link.
Some of my items are missing, what can I do?
The Strong Water Co. Limited accepts no responsibility for missing products once a delivery has been delivered.
In the event that your delivery is missing one or more elements that you have purchased please contact customer services who will investigate the issue. Should you wish to dispute that your order is missing an item you must provide the following evidence:
All original packaging shows the address label clearly and the courier scanning code.
For broken or damaged goods please refer to our refunds and returns policy.

Age restriction
It is against the law to sell gin, wine, or beer to anyone who isn't 18 years old or over. By placing an order you confirm that you are at least 18 years old.
If you are buying a gin, wine, or beer as a gift - the recipient must also be over 18 years old.
If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the alcohol is unable to produce the appropriate ID, unfortunately, our couriers will be unable to leave the gin, wine, or beer.
Sorry to have to state the obvious, but once the gin, wine, or beer has been delivered, according to your original delivery instructions, it becomes the recipient's responsibility. This does not affect your right to a replacement gin, wine, or beer if it is stolen as set out in our delivery promise.